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Controller: BYTEHIDE SOLUTIONS, S.L., B10714426 with address Avenida del Puerto 189, floor 5, door A1. 46022, Valencia, España

Contact email: support@bytehide.com

Data Collected and Purposes of Processing

  • Name, surname and email provided in the contact forms: To enable direct communication with BYTEHIDE SOLUTIONS, S.L. for inquiries, feedback, service requests, or other information. Providing this minimum data is necessary for BYTEHIDE SOLUTIONS, S.L. to respond. The lawful basis for this processing is legitimate interest, as it is necessary to respond to inquiries and manage business communications.
  • Blog Comments (Name, email): To allow users to post comments on the website’s blog. This processing is based on consent, as users voluntarily choose to leave comments and make their name and email address visible to other users.
  • Payment Information (Name, surname, address, telephone, email, tax identification number): Collected during payment for services to process client-related transactions. The lawful basis is contractual necessity, as this data is required to fulfill the service agreement.
  • Newsletter (Name, telephone, email): with express and voluntary consent, this data is used to send commercial newsletters containing advertising, promotions, and information about BYTEHIDE SOLUTIONS, S.L.’s services/products. This processing is based on consent, which users can withdraw at any time.
  • Client Area Access (Email): the email will be requested to access the client area, according to the data provided when creating the account. The lawful basis is contractual necessity, as this is required for clients to access and manage their accounts.

Data Subjects Under 16

If the user is under 16 years of age, they must have the authorization of their parents or legal guardians to provide their personal data. BYTEHIDE SOLUTIONS, S.L. has no way of effectively verifying the age of the users, so it is exempt from any responsibility, if the user does not comply with what is indicated here.

User Rights

BYTEHIDE SOLUTIONS, S.L. will at all times ensure that the use given to the website, the contents, and the processing of the user’s personal data are carried out in the most correct way. For this, the user can always exercise their rights of access, rectification, cancellation, portability, oblivion, opposition, restriction and the right not to be subject to a decision based solely on automated processing all in faithful compliance with the guidelines of the laws that govern the matter, writing to support@bytehide.com.

Right to Lodge a Complaint

Without prejudice to any other administrative or judicial remedy, the User shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which he/she has his/her habitual residence, place of work or place of the alleged infringement, in case he/she considers that the processing of his/her personal data is not lawful, as well as in the event that the exercise of his/her rights is not satisfied. The supervisory authority to which the complaint has been lodged shall inform the complainant about the course and outcome of the complaint.

Data Sharing with Third Parties

BYTEHIDE SOLUTIONS, S.L. avoids sharing data with third parties except when necessary for contracted services, newsletter delivery, legal compliance, or website administration, subject to the relevant confidentiality agreements between the parties.

Third-Party Links

This website may contain links to external websites. BYTEHIDE SOLUTIONS, S.L. is not responsible for the privacy practices or the content of such websites. Users are encouraged to review the privacy policies of any external sites they visit; users are responsible for reviewing and accepting these policies. Accessing these third-party websites is at the user’s own risk.

Forms

The website has 4 types of forms:

  • Contact Forms: the user, client or participant will be able to find forms that will facilitate communication with BYTEHIDE SOLUTIONS, S.L., to raise doubts, comments, request a quote, reserve any of the services offered on the website or demand any right they may have. . Failure to supply the minimum necessary personal data will make it impossible for BYTEHIDE SOLUTIONS, S.L. to respond to the request. This processing will be considered legitimate because it is part of a pre-contractual diligence. Processors: Website and email server of BYTEHIDE SOLUTIONS, S.L.
  • Advertising Forms: users, buyers or participants will be asked for their express and voluntary consent to provide BYTEHIDE SOLUTIONS, S.L. with the minimum data necessary to send advertising and commercial information related to the offered services and / or products. This data will be added to an automated email marketing file managed by the data processor indicated below. This processing is lawful based on the data subject’s consent, which can be withdrawn at any time.
  • Blog Comment Forms: in order to avoid spam, inappropriate messages, and to follow up correctly, the user will be asked for their name, email and website to identify them in the comments they wish to make on the blog entries. These data will be visible to other users of the website. If you do not want the data to be visible by other people, you should contact BYTEHIDE SOLUTIONS, S.L. at support@bytehide.com. Lawful basis: Consent. Processor: Website server.
  • Service Request Forms: users, clients or participants will be asked for their data so that BYTEHIDE SOLUTIONS, S.L. can process the requested services. The lawful basis for this processing is contractual necessity, as this data is required to comply with the contractual relationship that exists with the client or participant. The data will be stored on the website’s server.

With regards to any data collected under consent, the User may withdraw this consent at any time by sending a message to the following e-mail address:  support@bytehide.com without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Data Processors

BYTEHIDE SOLUTIONS, S.L. needs the support of third parties to adequately offer its services and products, with which it enters into the due confidentiality agreements and verifies compliance with the regulations on the protection of personal data.

The data provided to these third parties may not be used for other purposes not authorized by the owner of the data.

In compliance with the principles of information and transparency, it is made known that these third parties are:

  • Customer.io: used to automate the commercial information bulletins and send to the email of the owner of the data, advertising of the products and / or services offered on the website. Service provided by Peaberry Software, Inc, located in Portland, Oregon – United States of America. It has a security agreement, in accordance with the requirements of the European Data Protection Committee, which can be viewed here. For more information about its privacy policy, you can go to Customer.io privacy policy.
  • Pipedrive: used to manage the company’s relationships with customers, keep track of sales and evaluation of financial information. Service provided by Pipedrive, Inc. headquartered in New York, NY 10036 – United States of America. It has a security agreement for the processing of data, in accordance with the requirements of the European Data Protection Committee, which can be consulted here. For more information about its privacy policy, you can go to Pipedrive privacy policy.
  • Google Analytics: web analytics service provided by Google LLC (Mountain View, California, USA), is used to analyze website usage statistics. Data transfers to the United States are governed by the EU-US Data Privacy Framework. For more information about Google’s privacy practices, please review Google’s privacy policy.
  • Microsoft Clarity: Used to capture how you interact with our website through behavioral metrics, heat maps and session replay to improve our services. Website usage data is captured using proprietary and third-party cookies and other tracking technologies to determine product/service popularity and online activity. In addition, we use this information for site optimization, security and advertising purposes. For more information on how Microsoft collects and uses your data, please visit the website at: Microsoft Privacy Statement.
  • PayPal (Europe) S.à r.l. et Cie, S.C.A : company used to manage debit and credit card payments on the website. Located at 22-24 Boulevard Royal L-2449, Luxembourg. For more information you can visit Paypal privacy.
  • Stripe Inc: used to manage debit and credit card payments on the website. This company is located in the United States and is governed by the EU-U.S. data privacy framework. For more information on Stripe privacy. For more information you can visit Stripe privacy.

In exceptional cases, BYTEHIDE SOLUTIONS, S.L. may use applications or tools not listed here if they provide a superior solution for a specific task.; If this happens, BYTEHIDE SOLUTIONS, S.L. will inform its users, clients or participants its users, clients, or participants accordingly.

Newsletter Policies

These policies will be understood at all times as a complementary part of the terms and conditions displayed on the website, both being of equal application at the time of a dispute.

The privacy and intellectual property policy applied will be the same as that set out in the terms and conditions of the website.

The “newsletter” shall be understood to be the digital newsletter that BYTEHIDE SOLUTIONS, S.L. carries out periodically and that it sends to its subscribers through an external email service provider, to which the user has voluntarily subscribed.

Sending frequency is at BYTEHIDE SOLUTIONS, S.L.’s discretion. BYTEHIDE SOLUTIONS, S.L. is not obliged to send the newsletter in defined periods of time, so it is completely free to do so whenever it deems appropriate.

The user may at any time exercise their rights of access, rectification, erasure, portability, restriction of processing, opposition and not to be subject to a decision based solely on automated processing via newsletter footer instructions or by contacting support@bytehide.com. The User shall also have the right to lodge a complaint with a Supervisory Authority.

BYTEHIDE SOLUTIONS, S.L. will not be responsible for the content of third parties exposed in the newsletter, any controversy that arises must be dealt with directly with the person or company of which mention is made.

All the material that is exposed in the newsletter is protected by copyright in favor of BYTEHIDE SOLUTIONS, S.L., and in the case of belonging to third parties, it will be understood that BYTEHIDE SOLUTIONS, S.L. has the due authorization to use it as it has been agreed with the author.

Data Retention Period

Personal data will be kept no longer than necessary for the purposes for which it is processed

In the case of personal data provided for billing and purchasing products or services, they will be kept for the legally applicable time by the platform that performs the billing.

In the case of personal data supplied for electronic commercial newsletters and comments on the blog, it will be for the time that the owner of the data wishes to remain on the subscription list, so they can unsubscribe at any time they wish, automatically as indicated in each newsletter, or by writing to support@bytehide.com.

Once the purposes for which the data were collected have been fulfilled, they may be kept blocked in order to comply with the legally established deadlines.